{"id":10526,"date":"2020-10-20T15:28:48","date_gmt":"2020-10-20T13:28:48","guid":{"rendered":"http:\/\/neu.ms-pos.net\/?page_id=10526"},"modified":"2025-04-29T14:58:40","modified_gmt":"2025-04-29T12:58:40","slug":"omnichannel","status":"publish","type":"page","link":"https:\/\/ms-pos.net\/en\/cegid-retail\/omnichannel","title":{"rendered":"Omnichannel"},"content":{"rendered":"<p><section  id=\"section-59e349d\" class=\"fw-main-row section  ls ms section_padding_top_0 section_padding_bottom_0 columns_padding_0 fullwidth-section horizontal-paddings-0 top_corner_inverse\" >\n        <h3 class=\"hidden\"> Map<\/h3>\n        <div class=\"top_corner_body\"><\/div>\n\t    <div class=\"container-fluid\">\n        <div class=\"row\">\n\t\t\t\n\t\t\t<!-- START Cegid  Omnichannel REVOLUTION SLIDER 6.7.36 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_41_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_41_1\" style=\"\" data-version=\"6.7.36\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-84\" data-title=\"Business Boost\" data-anim=\"adpr:false;ms:-120;\" data-in=\"o:0;\" data-out=\"a:false;\" data-alttrans=\"slidingoverlayleft\" data-p1=\"02.\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/ms-pos.net\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"\" title=\"Cegid-Omnichannel\" width=\"1920\" height=\"900\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/ms-pos.net\/wp-content\/uploads\/2020\/10\/Cegid-Omnichannel-1.jpg\" data-parallax=\"5\" data-no-retina>\n<!---->\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_41_1',rl:[1240,1150,778,480],el:[900,600,640,740],gw:[1920,1024,778,480],gh:[900,600,640,740],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider411\"]!==undefined) {window.RS_MODULES.modules[\"revslider411\"].once = false;window.revapi41 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n        <\/div>\n    <\/div>\n    <div class=\"bottom_corner_body\"><\/div>\n<\/section>\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<section  id=\"section-c0513e8\" class=\"fw-main-row section  ls section_padding_top_65 section_padding_bottom_30 columns_padding_15 horizontal-paddings-0  \" >\n        <h3 class=\"hidden\"> omnichannel1<\/h3>\n        <div class=\"top_corner_body\"><\/div>\n\t    <div class=\"container\">\n        <div class=\"row\">\n\t\t\t<div  id=\"column-a32f476\" class=\"col-xs-12 left fw-column\"  >\n\t<div class=\"special-heading text-left \">\n        <h2    class=\"section_header margin_0      \">\n        <span class=\"text-transform-none medium \">\n\t\tCegid Retail Y2 - Omnichannel\t<\/span>\n<\/h2>\n    <h6    class=\"section_header margin_0      \">\n        <span class=\"highlight2 text-transform-none medium \">\n\t\tDefinition, Ziel, Voraussetzungen und Implementierung diverser Szenarien\t<\/span>\n<\/h6>\n<\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<div class=\"special-heading text-left \">\n        <h4    class=\"section_header margin_0      \">\n        <span class=\"text-transform-none medium \">\n\t\tDefinition\t<\/span>\n<\/h4>\n<\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<div class=\"text-block shortcode \">\n\t<p>Omnichannel bedeutet, den Kunden \u00fcber diverse Plattformen (Channels) mit einem gleichen, umfassenden Angebot anzusprechen. Der Kunde kann sich entweder im klassischen Store informieren, online im Webshop oder \u00fcber Partnerplattformen. \u00dcberall erh\u00e4lt er die dieselben, detaillierten Informationen. Dazu kann er jederzeit auf jeder Plattform sehen, wo und wann dieser Artikel verf\u00fcgbar ist und er kann ihn direkt bestellen. Der Kunde entscheidet, wohin der Artikel geliefert wird oder er kann ihn selbst abholen - wo und wie es am besten passt.<\/p><\/div>\n<\/div>        <\/div>\n    <\/div>\n    <div class=\"bottom_corner_body\"><\/div>\n<\/section><section  id=\"section-8062c0f\" class=\"fw-main-row section  ls section_padding_top_0 section_padding_bottom_30 columns_padding_15 horizontal-paddings-0  \" >\n        <h3 class=\"hidden\"> omnichannel2<\/h3>\n        <div class=\"top_corner_body\"><\/div>\n\t    <div class=\"container\">\n        <div class=\"row\">\n\t\t\t<div  id=\"column-c8ee2b1\" class=\"col-xs-12 left fw-column\"  >\n\t<div class=\"special-heading text-left \">\n        <h4    class=\"section_header margin_0      \">\n        <span class=\"text-transform-none medium \">\n\t\tZiel\t<\/span>\n<\/h4>\n<\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<div class=\"text-block shortcode \">\n\t<p>Kunden m\u00f6chten individuell bedient werden, ihre Erwartungen sollten erf\u00fcllt und idealerweise \u00fcbertroffen werden. Nur so l\u00e4sst sich ein besonderes Einkaufserlebnis vermitteln, die Kundenbindung st\u00e4rken und eine langfristige, f\u00fcr beide Seiten positive Gesch\u00e4ftsbeziehung aufbauen. Dazu geh\u00f6rt, dass man als Unternehmen flexibel genug ist, die W\u00fcnsche des Kunden erf\u00fcllen zu k\u00f6nnen:<\/p><blockquote><p>\u201eWir haben diesen Artikel leider nicht passend f\u00fcr Sie da, aber ich sehe, dass dieser Artikel noch in der Filiale X verf\u00fcgbar ist. Soll ich diesen Artikel liefern lassen? Oder m\u00f6chten Sie ihn eventuell selbst abholen? Gerne zeige ich Ihnen auch noch den Artikel Y und das Accessoire Y, somit h\u00e4tten Sie ein stimmiges Gesamtbild.\u201c<\/p><\/blockquote><p>W\u00e4ren sie nicht auch froh, Ihrem Kunden gegen\u00fcber so agieren zu k\u00f6nnen?<\/p><\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 40px;\"><\/div>\n\n<\/div><div  id=\"column-f05006e\" class=\"col-xs-12 text-center left fw-column\"  >\n\t<div class=\"special-heading text-left \">\n        <h4    class=\"section_header margin_0      \">\n        <span class=\"text-transform-none medium \">\n\t\tCegid Retail Y2 kann ca. 100 Omnichannel Szenarien abbilden\t<\/span>\n<\/h4>\n<\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<div class=\"img-wrap\"><img decoding=\"async\" src=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2020\/10\/Cegid_Omnichannel_Grafik_fuer-de-und-en-e1603811952166.png\" alt=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2020\/10\/Cegid_Omnichannel_Grafik_fuer-de-und-en-e1603811952166.png\" \/><\/div><\/div><div  id=\"column-7ba9048\" class=\"col-xs-12 left fw-column\"  >\n\t<div class=\"special-heading text-left \">\n        <h4    class=\"section_header margin_0      \">\n        <span class=\"text-transform-none medium \">\n\t\tVoraussetzungen\t<\/span>\n<\/h4>\n<\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<div class=\"text-block shortcode \">\n\t<p>Um in der Lage zu sein, dem Kunden gegen\u00fcber verl\u00e4ssliche Ausk\u00fcnfte zu geben, m\u00fcssen alle relevanten Systeme miteinander verbunden sein und fast in Echtzeit aktuelle und korrekte Daten liefern. Dies gilt f\u00fcr alle miteinander verbundenen Verkaufskan\u00e4le (Filiale, Onlineshop, Partnershop etc.) und betrifft in erster Linie die Artikelinformationen und auch die gesicherten Angaben zum jeweiligen Warenbestand. Hier ist schneller Datenaustausch genauso wichtig wie einfache und effiziente Verkaufs-, Liefer- und Bestellprozesse. Hinzu kommt, dass immer mehr Filialen als erweitertes Lager genutzt werden und somit einen zus\u00e4tzlichen Kanal (DOM \u2013 Distributed Order Management) bilden.<\/p><\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<\/div><div  id=\"column-1c53790\" class=\"col-xs-12 left fw-column\"  >\n\t<div class=\"special-heading text-left \">\n        <h4    class=\"section_header margin_0      \">\n        <span class=\"text-transform-none medium \">\n\t\tImplementierung\t<\/span>\n<\/h4>\n<\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<div class=\"text-block shortcode \">\n\t<p>Akkurates Bestands-, Bestell- und Liefermanagement ist seit jeher eine der St\u00e4rken von Cegid Retail Y2. Zus\u00e4tzlich kann Cegid Retail Y2 diverse Lagerorte pro Filiale verwalten, wie z.B. Zentrallager, Onlineshops oder Partnershops und diverse Arten von Filialen (eigene Filialen, Franchise, Shop in Shop etc.). \u00dcber Webservices werden aktuelle Best\u00e4nde, Konditionen und Informationen zu einem Artikel geliefert. Dar\u00fcber hinaus sind Reservierungen m\u00f6glich und Vereinbarungen \u00fcber Abholungen oder Direktlieferungen.<\/p><\/div>\n<\/div>        <\/div>\n    <\/div>\n    <div class=\"bottom_corner_body\"><\/div>\n<\/section><section  id=\"section-1f8e0ba\" class=\"fw-main-row section  ls section_padding_top_0 section_padding_bottom_65 columns_padding_15 horizontal-paddings-0  \" >\n        <h3 class=\"hidden\"> video<\/h3>\n        <div class=\"top_corner_body\"><\/div>\n\t    <div class=\"container\">\n        <div class=\"row\">\n\t\t\t<div  id=\"column-fa74003\" class=\"col-xs-12 text-center left fw-column\"  >\n\t<div class=\"special-heading text-left \">\n        <h4    class=\"section_header margin_0      \">\n        <span class=\"text-transform-none medium \">\n\t\tIhr erster Einblick \u00fcber die M\u00f6glichkeiten mit Cegid Retail Y2\t<\/span>\n<\/h4>\n<\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<div class=\"text-block shortcode \">\n\t<p><a id=\"69dc786f1dcc4\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=ufcH1cTN8RA&#038;width=860&#038;height=645\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.ms-pos.biz\/wp-content\/uploads\/2020\/10\/Thumbnail-zu-Omnichannel_mit-youtube-Logo.png\" class=\"video_lightbox_anchor_image\" alt=\"\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(860);\r\n            var ratio = parseFloat(0.75);\r\n            var height = parseFloat(645);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=ufcH1cTN8RA&amp;width=860&amp;height=645';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.75);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+860+\", ratio \"+0.75+\", new height \"+ height);\r\n                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Informationen zu Cegid Retail Y2 im \u00dcberblick\t<\/span>\n<\/h6>\n<\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 20px;\"><\/div>\n\n<\/div><div  id=\"column-fe8d1d4\" class=\"col-xs-12 col-md-4 left fw-column\"  >\n\t<div class=\"img-wrap\"><img decoding=\"async\" src=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Uebersicht.jpg\" alt=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Uebersicht.jpg\" \/><\/div><div class=\"text-block shortcode \">\n\t<div class=\"cegid\"><h6><span style=\"color: #3c4395;\">\u00dcbersicht<\/span><\/h6><p><a href=\"https:\/\/ms-pos.net\/cegid-retail\/uebersicht\">Mehr erfahren<\/a><\/p><\/div><\/div>\n<\/div><div  id=\"column-c253841\" class=\"col-xs-12 col-md-4 left fw-column\"  >\n\t<div class=\"img-wrap\"><img decoding=\"async\" src=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Module.jpg\" alt=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Module.jpg\" \/><\/div><div class=\"text-block shortcode \">\n\t<div class=\"cegid\"><h6>Module<\/h6><p><a href=\"https:\/\/ms-pos.net\/cegid-retail\/module\">Mehr erfahren<\/a><\/p><\/div><\/div>\n<\/div><div  id=\"column-105b95e\" class=\"col-xs-12 col-md-4 left fw-column\"  >\n\t<div class=\"img-wrap\"><img decoding=\"async\" src=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Cloud-Architektur.jpg\" alt=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Cloud-Architektur.jpg\" \/><\/div><div class=\"text-block shortcode \">\n\t<div class=\"cegid\"><h6>Cloud-Architektur<\/h6><p><a href=\"https:\/\/www.ms-pos.net\/cegid-retail\/cloud-architektur\">Mehr erfahren<\/a><\/p><\/div><\/div>\n<\/div><div  id=\"column-e2d4a43\" class=\"col-xs-12 left fw-column\"  >\n\t\n\t<div class=\"fw-divider-space \" style=\"margin-top: 30px;\"><\/div>\n\n<\/div><div  id=\"column-f488de9\" class=\"col-xs-12 col-md-4 left fw-column\"  >\n\t<div class=\"img-wrap\"><img decoding=\"async\" src=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Internationalitaet.jpg\" alt=\"CTA-Internationalit\u00e4t - Cegid Retail\" \/><\/div><div class=\"text-block shortcode \">\n\t<div class=\"cegid\"><h6>Internationalit\u00e4t<\/h6><p><a href=\"https:\/\/ms-pos.net\/cegid-retail\/internationalitaet\">Mehr erfahren<\/a><\/p><\/div><\/div>\n<\/div><div  id=\"column-8486b86\" class=\"col-xs-12 col-md-4 left fw-column\"  >\n\t<div class=\"img-wrap\"><img decoding=\"async\" src=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Referenzen.jpg\" alt=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Referenzen.jpg\" \/><\/div><div class=\"text-block shortcode \">\n\t<div class=\"cegid\"><h6>Referenzen<\/h6><p><a href=\"https:\/\/ms-pos.net\/cegid-retail\/referenzen\">Mehr erfahren<\/a><\/p><\/div><\/div>\n<\/div><div  id=\"column-a61458e\" class=\"col-xs-12 col-md-4 left fw-column\"  >\n\t<div class=\"img-wrap\"><img decoding=\"async\" src=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Integration-und-Zukunft.jpg\" alt=\"\/\/www.ms-pos.biz\/wp-content\/uploads\/2023\/05\/CTA-Integration-und-Zukunft.jpg\" \/><\/div><div class=\"text-block shortcode \">\n\t<div class=\"cegid\"><h6>Integration und Zukunft<\/h6><p><a href=\"https:\/\/ms-pos.net\/ms-dynamics-365\/integration-und-zukunft\">Mehr erfahren<\/a><\/p><\/div><\/div>\n<\/div>        <\/div>\n    <\/div>\n    <div class=\"bottom_corner_body\"><\/div>\n<\/section><section  id=\"section-026391b\" class=\"fw-main-row section  ls section_padding_top_0 section_padding_bottom_85 columns_padding_0  \" >\n        <h3 class=\"hidden\"> cegid \u00fcberblick - live store<\/h3>\n        <div class=\"top_corner_body\"><\/div>\n\t    <div class=\"container\">\n        <div class=\"row\">\n\t\t\t<div  id=\"column-9334a21\" class=\"col-xs-12 ls ms left fw-column\"  >\n\t    <div class=\"padding_30 left\">\n\t\t<div class=\"special-heading text-left \">\n        <h3    class=\"section_header margin_0      \">\n        <span class=\"highlight2 text-transform-none medium \">\n\t\tCegid Retail Live Store\t<\/span>\n<\/h3>\n<\/div>\n    <\/div>\n<\/div><div  id=\"column-593f8cd\" class=\"col-xs-12 col-md-2 ls ms left fw-column\"  >\n\t    <div class=\"padding_20 left\">\n\t\t<div class=\"img-wrap\"><img decoding=\"async\" src=\"\/\/ms-pos.net\/wp-content\/uploads\/2023\/11\/Live-Store-Smartphone-01.png\" alt=\"Smartphone 01 - Live Store\" width=\"147\" \/><\/div>\n\t<div class=\"fw-divider-space \" style=\"margin-top: 10px;\"><\/div>\n\n    <\/div>\n<\/div><div  id=\"column-35ce24a\" class=\"col-xs-12 col-md-4 ls ms left fw-column\"  >\n\t    <div class=\"padding_20 left\">\n\t\t<div class=\"simple-list orange\">\n\t    <ul class=\"no-bullets\">\n\t\t            <li class=\"list-item\">\n\t\t\t\t\t                                        Verbesserter Service f\u00fcr Ihre Kunden\t\t\t\t\t\t\t\t\t            <\/li>\n\t\t            <li class=\"list-item\">\n\t\t\t\t\t                                        Intuitives Handling f\u00fcr Ihre Mitarbeiter\t\t\t\t\t\t\t\t\t            <\/li>\n\t\t            <li class=\"list-item\">\n\t\t\t\t\t                                        Kompletter Checkout - mobil und station\u00e4r\t\t\t\t\t\t\t\t\t            <\/li>\n\t\t            <li class=\"list-item\">\n\t\t\t\t\t                                        Omnichannel-Szenarien in Echtzeit\t\t\t\t\t\t\t\t\t            <\/li>\n\t\t            <li class=\"list-item\">\n\t\t\t\t\t                                        Vereinfachte Kommunikation zwischen<br \/>Mitarbeiter-Filiale-Zentrale\t\t\t\t\t\t\t\t\t            <\/li>\n\t\t    <\/ul>\n<\/div>\n\t<div class=\"fw-divider-space \" style=\"margin-top: 100px;\"><\/div>\n\n    <\/div>\n<\/div><div  id=\"column-797d32b\" class=\"col-xs-12 col-md-6 ls ms left fw-column\"  >\n\t    <div class=\"padding_20 left\">\n\t\t<div class=\"img-wrap\"><img decoding=\"async\" src=\"\/\/ms-pos.net\/wp-content\/uploads\/2023\/11\/Cegid-Live-Store-header.jpg\" alt=\"Live Store - Cegid Retail\" \/><\/div>\n\t<div class=\"fw-divider-space \" style=\"margin-top: 21px;\"><\/div>\n\n<div class=\"text-block shortcode \">\n\t<p style=\"text-align: center;\"><strong><a href=\"https:\/\/ms-pos.net\/cegid-retail\/live-store\">Mehr erfahren<\/a><\/strong><\/p><\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 10px;\"><\/div>\n\n    <\/div>\n<\/div>        <\/div>\n    <\/div>\n    <div class=\"bottom_corner_body\"><\/div>\n<\/section><section  id=\"section-cd5cfb9\" class=\"fw-main-row section  ls ms section_padding_top_50 section_padding_bottom_50 columns_padding_15 section_overlay  \" style=\"background-image:url(https:\/\/www.ms-pos.biz\/wp-content\/uploads\/2020\/10\/Cegid-Omnichannel-1.jpg);\">\n        <h3 class=\"hidden\"> Call to Action<\/h3>\n        <div class=\"top_corner_body\"><\/div>\n\t    <div class=\"container\">\n        <div class=\"row\">\n\t\t\t<div  id=\"column-10b22ba\" class=\"col-xs-12 left fw-column\"  >\n\t<div class=\"special-heading text-center \">\n        <h3    class=\"section_header margin_0 call-to-action     \">\n        <span class=\"text-transform-none medium \">\n\t\tM\u00f6chten Sie weitere Szenarien kennenlernen?\t<\/span>\n<\/h3>\n<\/div>\n\n\t<div class=\"fw-divider-space \" style=\"margin-top: 20px;\"><\/div>\n\n<div class=\"special-heading text-center \">\n        <h6    class=\"section_header margin_0 call-to-action     \">\n        <span class=\"text-transform-none bold \">\n\t\tSenden Sie uns Ihr Anliegen! 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