{"id":19232,"date":"2024-12-06T08:00:29","date_gmt":"2024-12-06T07:00:29","guid":{"rendered":"https:\/\/ms-pos.net\/?p=19232"},"modified":"2024-12-03T15:17:43","modified_gmt":"2024-12-03T14:17:43","slug":"neues-team-1st-level-support","status":"publish","type":"post","link":"https:\/\/ms-pos.net\/en\/neues-team-1st-level-support","title":{"rendered":"New Team 1st Level Support"},"content":{"rendered":"

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\n \n\t\tNew Team 1st Level Support\t<\/span>\n<\/h4>\n
\n \n\t\tTogether for our European customers\t<\/span>\n<\/h5>\n<\/div>\n\n\t
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For many years we have been working in the retail and hospitality sectors and have built a reputation as a reliable supplier of software and hardware solutions. Our project experience - even beyond national borders -, the in-depth expertise of our staff and the support we provide form the basis for the successful implementation of a wide range of customer requirements. The cooperation with our Polish team in Lodz has grown continuously since 2014 and we can now look back (even with some pride) on a well-functioning teamwork on both 'teams' end. Thanks to this found synergy and the further expansion of MS POS accompanied by the growing number of customers, we have taken the opportunity to reorganise our support as a separate '1st Level Support' department from January 2025 and form a transnational team.<\/p><\/div>\n\n\t

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\n \n\t\tA strong team across borders\t<\/span>\n<\/h5>\n<\/div>\n\n\t
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The newly established '1st Level Support' is therefore an important milestone in our company's history. The aim is to provide an even faster and more efficient service to our European customers. By combining the expertise and resources of both locations, we can offer an even higher quality of service.<\/p><\/div>\n\n\t

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\n \n\t\tHow our customers benefit from the new support team\t<\/span>\n<\/h5>\n<\/div>\n<\/div>
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Faster response times:<\/strong> Increased support capacity means that enquiries can be resolved faster.<\/p><\/div>\n<\/div>

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Multilingual support:<\/strong>\u00a0Our team is able to provide support in several European languages, greatly simplifying communication and reducing linguistic barriers.<\/p><\/div>\n<\/div>

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Extended availability:<\/strong>\u00a0By working together, we can offer extended support hours.<\/p><\/div>\n<\/div>

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With the new 1st Level Support we want to set an example for customer proximity and service quality. We look forward to the future together and to continuing to provide first-class support to our European customers.<\/p><\/div>\n\n\t

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