{"id":20654,"date":"2026-02-03T08:00:08","date_gmt":"2026-02-03T07:00:08","guid":{"rendered":"https:\/\/ms-pos.net\/?p=20654"},"modified":"2026-02-17T11:13:39","modified_gmt":"2026-02-17T10:13:39","slug":"support-neu-gedacht","status":"publish","type":"post","link":"https:\/\/ms-pos.net\/en\/support-neu-gedacht","title":{"rendered":"Support reimagined"},"content":{"rendered":"

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\n \n\t\tBonder \u2013 More Than Just Support \t<\/span>\n<\/h4>\n<\/div>\n\n\t
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For several months now, we have been using successfully the new support tool Bonder<\/a> for recording technical customer inquiries. The transition has brought numerous advantages: inquiries can be processed more quickly thanks to the intuitive user interface, ticket status is always traceable with full transparency, communication between support team and customers is simpler and more direct, and thanks to the optimized history, older cases can also be accessed any time.<\/p><\/div>\n\n\t

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\n \n\t\tNext Level Ticket & Phone Support \t<\/span>\n<\/h5>\n<\/div>\n\n\t
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Now we are taking the next step: from now on, AI additionally supports us in handling ticket inquiries \u2013 for even more efficient processing and even better service quality.<\/p><\/div>\n\n\t

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As a customer, you benefit from:<\/strong><\/p><\/div>\n

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