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Support and Hotline at MS POS

Our MS POS Hotline is the first contact for your support requests. Our trained 1st level support staff will take up the support case and record the problem by asking specific questions in order to solve the request directly. More complex cases are passed on to the colleagues from the 2nd level and processed there. We want to offer you best service, which is why we do not use external call center but instead offer support of our well trained and reliable employees. Since communication difficulties are often related to language barriers, we offer other language support options besides German and English.

Personal support after Go Live

Members of our team from 2nd level support take care of customers specifically after the Go Live, whom they have accompanied during the project. The employees have the best knowledge of the customer, their requirements on site and the special features of the system. That approach enables us to provide the efficient, high standard support service.

"In everything we do, our focus does not solely lie on the software, but on the big picture - the interaction between software, hardware and network. And above all, we focus on the customer.” Mario Barac, Sales Manager MS POS

In MS POS Support, flexibility is a must. Here it is particularly important to bundle all necessary capacities in high priority situations and to provide swift support - no matter when the support case occurs. Because in the end, there is only one thing that applies for you and for us:

Your POS and ERP system must have the highest possible accessibility,
to which we commit ourselves in 100%.
An overview of the support services at MS POS:
  • Monday to Sunday - First Level from 8.00 - 23.00
  • Monday to Friday - Second Level from 9.00-17.00
  • Multilingual (German/English, upon request Polish or French)
  • Holistic approach (software, hardware, network)
  • In-house ticket-system for the acceptance and administration of the requests
  • Incident Management
  • Problem solving Management
  • Change Management
  • Knowledge base
  • Asset Management/Monitoring of your infrastructure, components, interfaces
  • Upon request article maintenance, updates, rollouts etc.
  • In principle, we offer every customer an optional service contract tailored to their needs
Our other services at a glance
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Consulting

Your requirements
and plans
in the best hands

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Projektmethodik
Project Methodology

Classical waterfall method, combined with
agile elements

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Go Live

Best prerequisite:
good planning,
perfect preparation

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Repair

Once the systems
don't work that way,
we are happy to help you

Read more ...

Do you have any questions about support or
do you need technical assistance?

Please contact us. We will be happy to help you.
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