Our MS POS Hotline is the first contact for your support requests. Our trained 1st level support staff will take up the support case and record the problem by asking specific questions in order to solve the request directly. More complex cases are passed on to the colleagues from the 2nd level and processed there. We want to offer you best service, which is why we do not use external call center but instead offer support of our well trained and reliable employees. Since communication difficulties are often related to language barriers, we offer other language support options besides German and English.
Members of our team from 2nd level support take care of customers specifically after the Go Live, whom they have accompanied during the project. The employees have the best knowledge of the customer, their requirements on site and the special features of the system. That approach enables us to provide the efficient, high standard support service.