Microsoft Dynamics 365 Commerce

Successful retail management and POS solutions

Dynamics 365 Commerce is a system that supports multi-channel retail distribution.
  • Personalized shopping environments in physical and digital channels strengthen the brand and increase operational efficiency through the use of modern sales and marketing platforms.
  • Innovative tools enable effective sales management in a store, online and through a call center.
  • Access to a centrally managed assortment supports accurate forecasting and appropriate replenishment of stocks.
  • Various ready-made templates and integrated solutions help to create attractive websites. Contextual search makes it easier to find specific elements. Access to the complete product catalogue, regardless of location and level, enables a wider selection and developed loyalty programmes facilitate long-term customer relationships.
  • The integrated POS solution is flexible enough to support the optimal shopping experience in the store as a pure checkout and/or as a consulting terminal or kiosk

Overview of Dynamics 365 Commerce

Advantages – Dynamics 365 Commerce

Multiple sales channels
in one system
customer experiences
Efficient adaptation
to changing market trends

FAQ - Dynamics 365 Commerce

Why is Dynamics 365 Commerce such a powerful tool?

Dynamics 365 Commerce offers omnichannel e-commerce solution that allows you to build a website, connect physical and digital stores, track customer behaviours and requirements plus deliver personalised experiences. The system can also significantly improve your operations and resource management as well as gain holistic insights to upscale your business.

How can Dynamics 365 Commerce help me build customer loyalty?

Commerce uses customer service tools to get a comprehensive view of the customer and respond to customer needs at all levels of engagement. These interactions are based on the customer's profile, history, and preferences that flow through physical and digital channels. With Commerce, you can support your employees in building lasting relationships through AI-based recommendations, ratings and reviews, customer insight and loyalty programs that increase brand attractiveness.

How can I optimise my sales operations?

Dynamics 365 Commerce uses artificial intelligence (AI) and Machine Learning tools, which effectively improve sales and contribute to gaining a competitive edge.

The key modules of Microsoft Dynamics 365 at a glance

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Project Operations

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MS POS - Kassensysteme für Retail und Gastronomie