Dynamically developing sales market requires an optimal system that will support sales in quick implementation of various processes. Customer Service application in combination with Sales and Marketing platforms form a comprehensive solution providing personalised management of clients network along with sales support tools and modern marketing.
Dynamics 365 Sales system allows you to clearly define the sales process from gaining a potential customer to the final stage of order placement. Dynamics perfectly cooperates with Microsoft family applications such as Outlook, LinkedIn, Power BI, Office 365, Power Apps, and many more.
Dynamics 365 Customer Insights service ensures effective customer engagement and reliable service via multiple channels such as: Chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line and others. Single, consistent service delivery environment and unified interface guarantees customer satisfaction. Satisfaction survey analysis via Microsoft Forms Pro and follow up actions ensuring highest level of service build positive and long-lasting relationships. Based on advanced models for assessing the likelihood of conversion and purchase, the percentage of finalised transactions is increased. Contextual information helps to customize communication and suggests personalised conversation topics for further sales activities. With unified data for marketing, sales, and customer service, the end-to-end customer acquisition process becomes simpler and much faster.