Onboard shopping

Challenge

Introduction of a Windows-based, international cash register system for large ferries and onboard shops in 24/7 operation. The administration of the system needed to be centralised and in some cases decentralised (product assortments, logistics, special promotions and points of sale). Loyalty & VIP cards with numerous discount options, multi-currency capability (foreign currency price lists and means of payment) and switching between country-specific VAT rates were also required.
In such an environment, high stability, availability and offline capability are necessary. Data exchange with the central system must function quickly and reliably, as lay times in the port are always very tightly timed.

Solution

As a solution, we were able to implement the modular POSsible system with specific screen layouts depending on the sales area (supermarket check-out, self-service restaurants, waiting service and kiosks) with the integration of automatic change dispensers, credit and customer card processing. The client used the integrated warehouse management system, which is multi-client and multi-warehouse capable. Communication took place in real time between shore offices, ferry & shop offices and cash registers, partly - if necessary - via marine radio channels. At the end of the project, the POS solution POSsible was in use in seven large ferries, the various on-board shops and approx. 180 cash registers in the entire network.

Plant market

Challenge

In large plant markets, a cash register has to support the daily business quickly and reliably. Here, a central branch management should simplify the control of the branches with new products, prices and offers. Special cross-selling functions can help generate additional sales. The client also wanted to introduce in-house loyalty, voucher and bonus card systems and implement special functions such as down payment management for delivery goods and flexible cash shop management.

Solution

The client was offered POSsible for Retail including central administration. The system was extended with the new integration of comprehensive cross-selling functionalities such as mix & match or automatic sets and the development of an offline-capable voucher management system. The customer's own online shop was integrated through the use of dynamic web interfaces and connected to the in-house Oracle-based ERP system. POSsible integrated cash drawer management with cashier change "on the fly" and cash accounting in the back office, extended by safe booking options and safebag management.
The solution enabled 15 cash registers to be used in 15 locations simultaneously.

International tobacco manufacturer

Challenge

The client was looking for an innovative POS system for its fast-growing store concept in a modern lounge style with highly individual end-customer advice and a sophisticated CRM connection. The aim was to enable the sale of own goods and goods on commission of specialised niche products in need of explanation, all in a very customer-oriented mobile way, locally in store.
An additional challenge was the very short project implementation phase. Only 3 months elapsed between the first contact, the awarding of the contract and the opening of the first pilot stores in central city locations.

Solution

As a solution, we were able to realise the development of a customised overall solution based on POSsible. Mobile sales workstations were implemented on the Windows tablet cash registers for each customer advisor.
In addition, a new, cloud-based POSsible back office was used for the central administration of the POS and billing system with real-time reporting and extended by CRM functions. As a full-service provider, F&G was responsible for the software development, hardware delivery, rollout and all relevant services in approx. 60 newly opened stores with approx. 300 cash registers within 18 months.

Toy manufacturer with theme parks and factory outlets

Challenge

This customer project required a centrally managed system that was to integrate a wide variety of concepts: ticketing, amusement park operations, merchandising shops, gastronomy area with self-service and table service, museum and factory outlets.
Functionalities such as advance sales and production, daily, multi-day, seasonal and annual tickets and vouchers had to be mapped. In addition, the integration of admission control systems and numerous third-party systems was required. A reliable real-time evaluation for optimal staff scheduling was to facilitate staff planning. In addition, the international expansion had to be taken into account for all requirements.

Solution

Together with the customer, it was decided to use the POS solution POSsible Retail in the back and front office and to connect the hotel system of the affiliated leisure village as well as the parking and access systems (SKIDATA) through integrations. A mobile admission control system based on PDAs was developed and connected POSsible with the ERP system of SAP and Navision Financials. Web services made it possible to manage season tickets in real time and also to use the POSsible voucher system in the online shop.
The catering functions were additionally controlled by a Kanban system with kitchen control monitors and digital information flow. Furthermore, web services enabled individual real-time reporting.

Club

Challenge

The client wanted a system for entry control, bar and restaurant operations. Everything was to run exclusively on touchscreens. An integrated merchandise management system to support theft prevention as well as the connection of the tap and liquor systems with recipe resolution was also required. Special cards and privileges for VIPs and regular guests.

Solution

The POS system POSsible has a modular design and can therefore, in addition to a touchscreen-optimised user interface, enable various connections for each work area, such as digitally controlled bar and liquor dispensing systems.
The back office has a comprehensive merchandise management with recipe module and target/actual comparison of the dispensing systems. This was supplemented by an integration of plastic card printer with embossing unit and VIP customer management. As a further special feature, the POS hardware was individually designed in the customer's CI. Especially during peak times, POSsible impresses with simplicity and excellent performance.

Confectionery manufacturer with factory outlet

Challenge

A special feature of this project was the requirement to integrate certified scales into the cash register and the connection to the central SAP ERP system. In addition to central store management, decentralised, mobile stocktaking needed to be connected to the stationary tills and additional mobile PDCs were to be implemented together with the commission sales of the other confectionery manufacturers.

Solution

The customer selected POSsible for Retail Package. A PTB certification for the POSsible scale module according to protocol 6 was carried out and thus a complete scale integration was provided. In the back office, the standard functions were extended by integrating further stock booking options such as goods receipt, withdrawal, breakage/expiry, branch transfer etc. directly at the stationary checkouts. In addition, there were new developments of mobile warehouse MDEs based on Microsoft Windows Mobile with data exchange interfaces to the warehouse functions of the stationary tills via WLAN. The internal SAP ERP system was connected via web services in real time.
Currently, 8 locations are equipped with 2 to 4 cash registers each, further outlet locations are planned.

Large canteen

Challenge

The client wanted to renew its cash register system in the area of large-scale catering for all company canteens. In addition, hygiene standards in the preparation and serving area were to be optimised through cashless payment and self-service ordering. Payment was to be processed through the use of touch screen systems. Self-service machines for coffee and other beverages were to be integrated with the possibility of cashless payment. The client had high demands on data and billing security in close coordination with the company's works council. Here it was required to introduce a transparent accounting system towards the tenant.

Solution

We presented to the customer the advantages of using our POS system POSible with gastronomy modules. We have created an innovative self-service operating technology with dual-screen for contactless verification of bookings by the counter and serving staff. In order to reduce personnel costs, it was possible to switch dynamically between self-service operation and cashier-operated checkout during times of secondary catering.
In addition, a cashless payment system via credit cards (RFID / Legic) with the option of topping up via the payroll account at the self-service checkouts or cash loading and unloading (Dallmayr vending machine systems) was programmed.

New functionalities included:

• Personnel season tickets with different subsidy types, guest tickets and day tickets for the free public
• Technical interfaces for price transmission and turnover enquiry to the Legic-based payment units of the Dallmayr coffee and beverage vending machines and group payroll accounting
• Integration of a menu plan management with export interfaces to the company's intranet and for content supply to the display systems at the serving points

Catering

Challenge

The client needed a comprehensive POS and accounting system for the catering and food service at one of the largest exhibition centres in Germany. The main requirements were: centrally controlled snack bars, self-service restaurants, restaurant cash registers with waiting service and mobile sales stations for the sale of convenience and self-produced fresh products. The real-time evaluation of sales data for controlling the in-house production line for fresh products was also essential, as was the implementation of a complex commission accounting system for the trade fair company and staff time recording plus RFID accounting.

Solution

The complexity of this project was the combination of retail and gastronomy. In order to optimally fulfil the customer requirements, the POSsible gastronomy system was extended by various separate modules in the area of stationary checkout cash registers and waiter cashier operations.
In addition, a comprehensive module for event management was developed for dynamic cash register deployment, assortment planning, price calculation (with several price levels) and catering services (ordering, delivery and billing system for trade fair exhibitors) together with parallel management of simultaneous/overlapping events. We expanded the warehouse logistics module to include real-time detailed scheduling, main warehouse, production warehouse and point-of-sale level, in some cases accurate to the time of day and produced in-house based on recipes of the fresh products.
In live operation, about 60 POS systems with up to 20 points of sale are running at one location.

Department store chain

Challenge

The customer wanted a lean POS system with unified, centralised branch supervision, integrated assortment and product management, capable of managing a highly flexible range of goods. The new POS system was also expected to map the restaurants integrated in the branches, be offline-capable and have favourable operating and maintenance costs. Furthermore, the connection to a central ERP system based on IBM AS400 was required.

Solution

POSsible is branch-capable and has a central administration with which all department stores can be managed. The solution enables real-time assortment and price updates during operation.
To simplify the work of the IT department, central hardware monitoring was implemented directly from POSsible. The open architecture enabled connectivity to various third-party systems quickly and easily.
Since the project was completed, 35 department stores with approximately 150 cash registers have been connected.