6768b4c880127
IT-Customer Service Agent (m/f/d)
For our 1st Level Support
What we offer
- an attractive and performance-related remuneration
- home office possible after training
- company pension scheme
- free beverages
- fresh fruits and regular Meet & Eat events
- exclusive purchasing benefits at over 500 partner companies
- a professional and well-founded induction as well as opportunities for advancement in the company as a perspective
- mobile phone, laptop, headset, also for private use
- modern workplace with an innovative toolset
- very good accessibility by public transport
- a small, friendly support team – we are on first-name terms
Your daily responsibilities
- telephone and written support for our existing customers in technical 1st level support (call acceptance, call forwarding, problem solving using standard scenarios, remote access to customer systems)
- no sales!
- ensuring a high-quality customer service and customer satisfaction
Your mind-/ and skillset
- strong passion for what you do
- enjoying contact with people and willingness to learn
- very good knowledge of German and good English, French optional
- if you can't assess your language skills yourself, let's just talk. We're happy to give you feedback.
- good computer skills
- you are a strong communicator and empathetic
- you can inspire other people
- flexibility from Mon - Sun 8:00 am - 10:00 pm; the shift plan is always created in consultation with you
If you would like to work in a dynamic company and see yourself in the position described, send us your detailed application with cover letter, CV and the latest job references, stating your salary expectations and your earliest starting date.
benefits
Benefits at MS POS
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